Your Questions, Answered

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  • General
  • Wrinkle Relaxers
  • Dermal Fillers
  • Light & Energy Therapy
  • Microneedling
  • PRP & PRF
  • Biostimulators
  • Who will be performing my treatment?

    All medical treatments are performed by our highly-trained team of Registered Nurses, Nurse Practitioners, Physician Assistants, and other qualified medical providers, under the guidance of an experienced Medical Director. Depending on the state you’re visiting us in, the specific qualifications and titles of your provider may vary to meet local licensing requirements. 

  • How do I book an appointment?

    You can book directly through our website, over the phone, or by contacting our team via email or text. If you're unsure which treatment is right for you, we recommend starting with a consultation so we can build a personalized plan. Learn more about our locations and find a Nuey near you!

  • What forms of payment do you take?

    We accept Apple Pay, debit, cash Nuey gift cards, and the following credit cards: MasterCard, Visa, American Express, and Discover. We also offer financing options for qualified applicants.

  • Do you offer free consultations?

    Yes, we offer complimentary consultations as part of the Nuey experience. Whether you're new to aesthetics or considering a new treatment, we take the time to understand your goals and recommend a personalized, thoughtful plan. Visit our Treatment Plans page to learn more, or book now to schedule time with a provider at a Nuey near you.

  • What should I expect during my first visit?

    Your first visit includes a one-on-one consultation with a Nuey provider, where we take the time to understand your goals, history, and any questions you may have. There’s no pressure to commit to treatment during your visit. Whether you’re ready to move forward or simply exploring your options, we’re here to support you in making the decision that feels right for you.

  • Are your treatments safe?

    Safety is our top priority at Nuey. All injectable products used in our treatments are FDA-approved and supported by clinical research. Our medical team undergoes ongoing training to stay current with the latest techniques and safety protocols. During your first visit, we’ll review your full medical history to ensure that any treatment recommended is appropriate for your skin, anatomy, and lifestyle so your care is not only effective, but thoughtfully tailored to you.

  • What is your cancellation policy?

    We know life happens, and plans can change. To help us honor our team’s time and ensure availability for other guests, we kindly ask for at least 24 hours’ notice if you need to cancel or reschedule. Appointments changed or missed with less notice may be subject to a fee.

  • What skincare products do you carry?

    We carry a curated selection of medical-grade skincare, hand-selected by our clinical team. During your consultation, we can help guide you toward products that best support your treatment plan and skin goals. Book your consultation now at your nearest Nuey location.

  • Can I get treated the same day as my consultation?

    In many cases, yes, as long as you are a good candidate for the treatment and there are no contraindications or necessary prep steps. That said, we always prioritize education and thoughtful decision-making, so if you need more time, there’s never any pressure to move forward right away.

  • What can wrinkle relaxers help with – and what can they not?

    Wrinkle relaxers can help soften fine lines and smooth areas where repetitive muscle movement causes wrinkles. They do not add volume, improve skin texture or tone, or treat deep static wrinkles that remain even when the face is at rest. If you’re interested in addressing volume loss, skin laxity, or overall skin quality, explore our other treatments like dermal fillers, Radiesse®, light & energy therapy, or microneedling to complement your results. Meet with a Nuey provider to craft a personalized treatment plan tailored to your skin’s unique needs.

  • What is a neuromodulator?

    A neuromodulator is a substance that alters the way nerves communicate with muscles. In aesthetic treatments, neuromodulators temporarily block the release of acetylcholine, the chemical that signals muscles to contract. 

  • How does pricing work?

    Wrinkle relaxers are priced per unit. During your consultation, your provider can recommend the most efficient path to your desired results, tailored to your goals, timeline, and budget. At Nuey, we’re committed to price transparency and partner with trusted suppliers to deliver exceptional value without compromising care, safety, or results.

  • Are wrinkle relaxers safe?

    Wrinkle relaxers are FDA-approved and have been safely used for aesthetic treatments for many years. We exclusively use FDA-approved products administered by highly trained professionals. Our team approaches every treatment with precision and care, prioritizing your safety above all else.

  • Are there any side effects to wrinkle relaxer treatments?

    Mild side effects are possible, such as minor swelling, redness and bruising at the injection sites, however these typically resolve quickly on their own. More serious risks are rare, but may include temporary muscle weakness or facial drooping. Your provider will review individual risks and post-treatment care during your consultation, but reach out promptly if you have any concerns after your visit.

  • Does it change the shape of my face?

    Our approach focuses on enhancing your natural appearance. We aim for subtle results that refresh your look without drastically altering your facial structure. Certain treatment areas, like the masseters or trapezius muscles, may also provide a gentle slimming effect.

  • What is the downtime?

    There’s minimal downtime with wrinkle relaxer treatments, making it a simple addition to your daily routine. In some cases, you may notice small bumps near the injection sites, which usually fade within an hour. For detailed after-care instructions, please refer to our Wrinkle Relaxers Treatment Care Guide.

  • Can I get wrinkle relaxers while pregnant or breastfeeding?

    Wrinkle relaxers are not safe or recommended for individuals who are pregnant or breastfeeding. We’ll be happy to discuss alternative options with you during your consultation.

  • Can I get treated the same day as my complimentary consultation?

    In many cases, wrinkle relaxer treatments can be performed during your consultation visit. To ensure you are eligible, please review and follow our pre-treatment guidelines for wrinkle relaxers in advance – these help ensure safe, effective results. Book your complimentary consultation here.

  • How can I prepare for my treatment and what should I expect after?

    For comprehensive pre- and post-treatment care instructions, please visit our Resource Center.

  • What can dermal fillers help with – and what can they not?

    Dermal fillers are designed to help restore lost volume, enhancing facial contours, and smoothing deeper lines and folds. They do not stop muscle movement, improve skin texture or tone, or tighten loose skin on their own. If you’re looking to address fine lines from expression, skin laxity, or overall skin quality, explore our other treatments like wrinkle relaxers, Radiesse®, light & energy therapy, or microneedling to complement your results. Not sure where to start? A Nuey provider can help you build a personalized plan that aligns with your goals and your skin’s needs over time. 

  • What is hyaluronic acid?

    Hyaluronic acid (HA) is a naturally occurring substance found in your skin and connective tissue. It plays a key role in maintaining hydration by attracting and holding up to 1,000 times its weight in water. In dermal fillers, a modified, cross-linked form of HA is used to create a gel-like substance that lasts longer in the skin. This stabilized version allows providers to restore volume, smooth lines, and enhance facial contours with results that look natural and hydrated.

  • How does pricing work?

    Dermal fillers are priced per syringe. During your consultation, your provider can recommend the most efficient path to your desired results, tailored to your goals, timeline, and budget. At Nuey, we’re committed to price transparency and partner with trusted suppliers to deliver exceptional value without compromising care, safety, or results.

  • Are dermal fillers safe?

    Dermal filler products are FDA-approved and have been safely used for aesthetic treatments for many years. We exclusively use FDA-approved products administered by highly trained professionals. Our team approaches every treatment with precision and care, prioritizing your safety above all else.

  • Are there any side effects to dermal filler treatments?

    Mild bruising or swelling can occur after treatment, particularly in sensitive areas like the lips. If it does, it may take up to 1-2 weeks to fully resolve. For this reason, we recommend booking your appointment at least two weeks before any important events. Be sure to review our Dermal Fillers Treatment Care Guide for complete aftercare instructions.

  • Will my face look overfilled?

    Our philosophy is all about subtle enhancement. We focus on creating natural, balanced results that refine your appearance without looking exaggerated.

  • What is the downtime?

    There’s typically minimal downtime with dermal filler treatments. You may experience some swelling, bruising, redness, or tenderness immediately after the appointment, which can last up to 48 hours. In some cases, swelling or bruising may take a bit longer to fully resolve, but does so within 1-2 weeks. For detailed after-care instructions, please refer to our Dermal Fillers Treatment Care Guide.

  • Can I get dermal fillers while pregnant or breastfeeding?

    Dermal fillers are not safe or recommended for individuals who are pregnant or breastfeeding. We’ll be happy to discuss alternative options with you during your consultation.

  • Can I get treated the same day as my complimentary consultation?

    If the pre-treatment care instructions are closely followed, dermal filler treatments can sometimes be performed during your consultation visit. To ensure you are eligible, please review and follow our pre-treatment guidelines for dermal fillers in advance to help ensure safe, effective results. Book your complimentary consultation here.

  • How can I prepare for my treatment and what should I expect after?

    For comprehensive pre- and post-treatment care instructions, please visit our Resource Center.

  • How can I prepare for my treatment and what should I expect after?

    For comprehensive pre- and post-treatment care instructions, please visit our Resource Center.

  • What can PRP/PRF help with – and what can’t it?

    PRP and PRF are regenerative treatments designed to improve skin texture, tone, and elasticity by stimulating your body’s own collagen production. They can help refresh dull or tired skin, soften fine lines, and support healthier hair growth. They are not intended to instantly fill deep set wrinkles, lift sagging skin, or reduce muscle movement. For concerns like volume loss, pronounced wrinkles, or more immediate contouring, treatments like dermal fillers, wrinkle relaxers, or Radiesse® may be recommended alongside PRP/PRF. Start with a personalized consultation to map the right approach for your goals.

  • How is PRP/PRF different from Radiesse?

    Both treatments stimulate natural collagen production, but in different ways and for different goals. PRP and PRF use your own platelets to improve skin texture, tone, and elasticity, especially around delicate areas like the eyes or scalp. Results are focused on overall skin quality. Radiesse, a biostimulatory injectable made from calcium hydroxylapatite, works deeper to restore volume and support contour while helping rebuild your skin’s structural foundation over time. Your Nuey provider can help you build the right treatment (or combination) for your unique needs.

  • How is PRP/PRF used with other treatments?

    PRP and PRF can be injected into targeted areas like the under-eyes or scalp, used in its gel form for gentle volume restoration, or combined with treatments like microneedling to enhance collagen production and improve overall skin quality. Book a consultation with a Nuey provider to explore the best way to incorporate PRP or PRF into your personalized skin treatment plan.

  • What’s the difference between PRP and PRF?

    Both PRP and PRF are natural treatments that use your body's own healing factors, but they differ in processing methods and applications. PRP is processed at a higher speed, creating a concentrated serum rich in platelets and growth factors for more immediate, targeted use. PRF is spun more slowly, preserving more white blood cells and fibrin, which forms a matrix that allows for a slower, sustained release of growth factors. During your consultation, we'll discuss which option best suits your specific treatment goals and preferences.

  • What is a platelet?

    Platelets are small, cell-like fragments in your blood that play a key role in healing. They’re rich in growth factors that signal your body to repair damaged tissue and support new cell generation. In treatments like PRP and PRF, we isolate and concentrate these platelets to create a solution that can be precisely injected into the skin or scalp, helping to stimulate collagen, enhance skin tone and texture, and promote thicker, healthier hair growth.

  • How do you extract PRP/PRF from my blood?

    The process starts with a quick blood draw, just like a routine lab test. Your blood sample is then placed in a medical-grade centrifuge, which spins the blood at a controlled speed to separate its components. For PRP, a faster spin isolates a layer of platelet-rich plasma. For PRF, a slower spin preserves more white blood cells and a fibrin matrix (healing factors), resulting in a thicker concentrate with a slower, sustained release of growth factors. The final product – either PRP or PRF – is then used immediately for your treatment.

  • Am I a good candidate for this treatment?

    Many healthy adults are candidates for PRP and PRF treatments. However, these treatments may not be suitable for individuals with certain blood disorders, active infections, or those taking blood-thinning medications. We'll discuss your medical history during your consultation.

  • Are PRP and PRF safe?

    PRP and PRF are considered safe for most individuals. The equipment used to process your blood and administer the treatment is FDA-cleared, and because these treatments use components of your own blood, the risk of allergic reaction or adverse response is significantly reduced. Your provider will review your health history to ensure PRP or PRF is safe and appropriate for you.

  • How long do the results last?

    While the visible effects of PRP and PRF treatments typically last around a year, the deeper benefits (like improved cellular turnover and collagen stimulation) can have more lasting impacts on your skin’s health. Because skin continues to age and regenerate, your provider may recommend periodic maintenance treatments to keep your results looking fresh and long-term benefits optimized.

  • What is the downtime?

    You may experience mild swelling, bruising, or sensitivity for a few days following treatment. We recommend avoiding intense exercise or sweating for 24 hours, to keep the areas of open skin clean. For full post-treatment guidelines, please refer to our PRP & PRF Treatment Care Guide.

  • Can I get PRP or PRF while pregnant or breastfeeding?

    Even though PRP and PRF use your own blood, these treatments have not been studied in pregnant or breastfeeding individuals. Because your body undergoes hormonal and vascular changes during this time, we recommend waiting until after pregnancy and nursing to begin treatment. Your provider can guide you on the safest timeline to get started.

  • How can I prepare for my treatment and what should I expect after?

    For comprehensive pre- and post-treatment care instructions, please visit our Resource Center.

  • What can microneedling help with – and what can’t it?

    Microneedling is used to treat a wide range of concerns, including fine lines and wrinkles, acne scarring, uneven texture, enlarged pores, acne scarring, sun damage, general skin laxity, and stretch marks. It’s not intended to address deeper volume loss or pronounced wrinkles caused by muscle movement, but treatments like dermal fillers or wrinkle relaxers can be added to your plan to complement your results. During your consultation, we’ll help prioritize your goals and customize the right combination of treatments for your skin.

  • What device do you offer for microneedling treatments?

    We use SkinPen®, the first FDA-cleared microneedling device and the only system with a fully FDA-cleared protocol, trusted by over 10,000 providers and more than three million patients across the U.S. It’s engineered and manufactured in the USA.

  • How does pricing work?

    Microneedling is priced at a flat rate, with add-on options including PRP and Exosomes. During your consultation, your provider can recommend the most efficient path to your desired results, tailored to your goals, timeline, and budget. At Nuey, we’re committed to price transparency and partner with trusted suppliers to deliver exceptional value without compromising care, safety, or results.

  • Is microneedling safe for everyone?

    Microneedling is generally considered safe for most healthy individuals, but it may not be appropriate for everyone. Those with a history of allergies, asthma, or chronic hives and itching may have a higher risk of sensitivity or allergic reactions. It’s also not recommended for individuals with active skin infections, certain autoimmune conditions, or those who are pregnant or breastfeeding. Your Nuey provider will review your medical history during consultation to ensure microneedling is a safe and appropriate option for you.

  • Are there any side effects to microneedling treatments?

    Most clients experience mild, temporary side effects such as redness, sensitivity, or flaking (similar to a light sunburn) that typically resolve within a few days. Allergic reactions are rare but can include contact dermatitis (rash), itching, swelling, or difficulty breathing. If you have a history of allergies, asthma, or skin sensitivities, be sure to discuss this with your Nuey provider during your consultation so we can ensure your treatment plan is both safe and effective.

  • Does the treatment hurt?

    You may experience some minor discomfort during and shortly after your treatment. To keep you comfortable, your Nuey provider may apply a topical numbing cream beforehand to minimize any sensitivity.

  • What microneedling enhancements do you offer?

    We offer two advanced enhancements to elevate your microneedling results:
    • PRP (Platelet-Rich Plasma): Uses your own plasma to accelerate healing, enhance glow, and stimulate deeper collagen renewal.
    • Exosomes: Regenerative particles rich in growth factors that help support faster recovery, improved hydration, and a more radiant, even complexion.

    Your provider can help determine which enhancement best aligns with your skin goals.

  • What kind of skin concerns can IPL help with?

    IPL is often used to treat sunspots, age spots, redness, rosacea, and broken capillaries. It’s also popular for generally brightening skin tone and improving clarity across the face, neck, chest, and hands.

  • Who is IPL best for?

    IPL works best on lighter skin tones with visible signs of sun damage, redness, or pigmentation, helping reduce freckles, age spots, and rosacea. It may not be suitable for deeper skin tones, due to an increased risk of pigmentation changes after the treatment.

  • How does IPL differ from other laser treatments?

    Unlike lasers that use a single, focused wavelength of light, IPL uses broad-spectrum light to target multiple skin concerns at once. It’s generally considered gentler and best suited for surface-level pigment and redness.

  • What does IPL feel like?

    You may feel a quick snap or warm pulse with each flash of light. Most clients find the treatment tolerable without numbing, though it can be applied for added comfort if needed.

  • What is the downtime?

    Downtime is typically minimal. Skin may appear slightly pink or flushed for a few hours, and treated pigmentation may temporarily darken before flaking off over the next 7-10 days. You’ll be advised to avoid direct sun exposure and follow gentle aftercare during this period.

  • Can I get IPL while pregnant or breastfeeding?

    Out of caution, IPL treatments are not performed during pregnancy or while breastfeeding.

  • How can I prepare for my treatment and what should I expect after?

    For comprehensive pre- and post-treatment care instructions, please visit our Resource Center.

  • What kind of skin concerns can ResurFX help with?

    ResurFX is designed to improve skin texture, fine lines and wrinkles, acne scarring, enlarged pores, stretch marks, and early laxity on the face, neck, chest, and hands. Because it rebuilds collagen rather than only targeting color, it pairs well with IPL for guests who want to address tone and texture together.

  • Is ResurFX suitable for all skin tones?

    ResurFX uses a non-ablative 1565 nm wavelength that is not absorbed by melanin, which makes it an option for a broad range of skin tones, including deeper complexions, when settings are adjusted appropriately. Your provider will evaluate your skin at your consultation.

  • Does it hurt?

    Most guests describe a warm, prickling sensation. Topical numbing is applied before treatment and the handpiece has built-in cooling, so the session is generally comfortable. Skin may feel warm, like a mild sunburn, for a few hours afterward.

  • What is the downtime?

    Expect redness and mild swelling for 1-3 days, followed by a rough, sandpaper-like texture and light flaking as the treated columns of skin renew. Most guests are comfortable in public with mineral makeup after 48 hours. Avoid direct sun, heat, and intense workouts for a few days.

  • How does ResurFX compare to IPL?

    Think of it as texture versus tone. ResurFX is a fractional resurfacing laser that stimulates collagen to smooth texture, lines, and scars. IPL targets color – sun spots, redness, and pigment – with little to no downtime. Many guests combine ResurFX with IPL in the same visit.

  • Can I get ResurFX while pregnant or breastfeeding?

    Out of caution, laser treatments are not performed during pregnancy or while breastfeeding.

  • How can I prepare for my treatment and what should I expect after?

    For comprehensive pre- and post-treatment care instructions, please visit our Resource Center.

  • What can Radiesse help with – and what can’t it?

    Radiesse is best for restoring structure and definition – jawline, chin, cheeks, and hands – and, in diluted form, for firming crepey or lax skin on the neck, chest, and body. It is not used in the lips or directly under the eyes, and it does not stop muscle movement. For those concerns, explore wrinkle relaxers and dermal fillers.

  • What is calcium hydroxylapatite (CaHA)?

    Calcium hydroxylapatite is a mineral compound that occurs naturally in bone. In Radiesse, tiny CaHA microspheres are suspended in a smooth gel that provides immediate lift; as the gel is absorbed, the microspheres act as a scaffold that encourages your skin to produce new collagen and elastin.

  • How is Radiesse different from dermal fillers?

    Dermal fillers use hyaluronic acid to add volume instantly and can be dissolved if needed. Radiesse also lifts immediately, but its main benefit builds over time as it stimulates collagen, and it tends to last longer. Because Radiesse cannot be dissolved, placement and product choice matter – which is why every treatment begins with a consultation.

  • What is diluted (hyperdilute) Radiesse?

    Diluted Radiesse is mixed with saline and lidocaine and spread in a thin layer beneath the skin to firm and smooth crepey skin on the neck, chest, hands, arms, knees, abdomen, and buttocks. A series of 2-3 sessions spaced 4-6 weeks apart is typical.

  • How does pricing work?

    Radiesse is priced per syringe. During your consultation, your provider can recommend the most efficient path to your desired results, tailored to your goals, timeline, and budget.

  • Is Radiesse safe?

    Radiesse is FDA-approved and has been used worldwide for nearly two decades. It may not be appropriate for those with certain allergies (including to lidocaine), bleeding disorders, autoimmune conditions, or a history of keloid scarring. It is not recommended during pregnancy or breastfeeding or for guests under 18.

  • What is the downtime?

    Downtime is minimal, but mild swelling, tenderness, or bruising may occur and typically resolves within a week. We recommend scheduling at least two weeks before big events.

  • How can I prepare for my treatment and what should I expect after?

    For comprehensive pre- and post-treatment care instructions, please visit our Resource Center.

Not sure which treatment is right for you?

Our team of elite providers delivers custom, age-specific solutions, ensuring exceptional results at every stage of your aesthetic journey.

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