Studio Experience Lead

LOCATIONS: Newport Beach, CA & Studio City, CA

ABOUT NUEY

At Nuey, we’re reimagining what a modern medspa can be – backed by science, built around people.

We believe in high standards, low ego, and an experience that empowers providers as much as it delivers high quality patient outcomes. Our culture is grounded in authenticity, with a thoughtful balance of care and ambition.

If you're excited by the idea of shaping a brand from the ground up, delivering industry-leading care, and building something meaningful in the aesthetics and wellness space, we’d love to hear from you.

 

THE ROLE

We’re looking for a Studio Experience Lead to oversee the day-to-day flow of our studio. In this role, you’ll be responsible for ensuring the front-of-house experience runs seamlessly – managing scheduling, supporting provider operations, and leading client interactions with professionalism and warmth.

You’ll take ownership of client service, support key logistics, and act as the connective tissue between clients, providers, and studio operations. This is a foundational role for someone who thrives in fast-paced, high-touch environments and wants to play a key part in delivering best-in-class care while helping build a new kind of medspa from the ground up.

 

WHO YOU ARE

You’re confident, dependable, and solutions-oriented – someone who naturally takes ownership and creates calm in busy environments. You’re energized by people and take pride in delivering experiences that feel thoughtful, warm, and consistent.

You have a sharp eye for detail and a strong sense of follow-through. Whether managing a packed schedule, supporting providers, or jumping in to solve a problem, you’re always one step ahead. You care deeply about service, communication, and creating a space where both clients and team members feel supported.

 

KEY RESPONSIBILITIES 

• Manage daily appointment flow, check-ins, check-outs, and follow-ups
• Field client questions about services, memberships, and skincare
• Deliver a concierge-level experience in every interaction – online, by phone, or in person
• Support provider schedules and ensure smooth handoffs throughout the day
• Greet clients warmly and ensure every visit feels personal and elevated
• Pull weekly reports and surface key insights related to client experience, provider utilization, and front desk performance
• Maintain the cleanliness, polish, and readiness of the studio at all times
• Coordinate with the back-of-house team to manage supplies, inventory, and logistics
• Handle POS transactions, bookings, cancellations, and confirmations with accuracy

 

QUALIFICATIONS

• 2+ years in client experience or hospitality role (aesthetics / medspa experience a plus)
• Highly organized and comfortable with EMR / scheduling software (medspa specific preferred)
• Excellent communication skills – both written and verbal
• Calm under pressure and skilled at prioritizing in a dynamic environment
• Availability for evening and/or weekend shifts, depending on location hours
• Passion for the aesthetics and wellness industry is a must

 

DISCLAIMERS

Nuey Aesthetics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, disability status, veteran status, or any other characteristic protected by applicable laws.

Applicants must be legally authorized to work in the United States. Nuey Aesthetics does not currently offer employment visa sponsorship.